Customer Service

So I'm home for Christmas, but need to arrange a move for December 30th when I return to NYC. I had sent a detailed list of everything I needed moved yesterday but hadn't heard back, so I called "FlatRate Movers" back this morning after having my coffee and making sure I was awake enough to make decisions and speak in proper english to a human being.

Cut To:

"Ok Morgan, I'll transfer you to one of our consultants that can give you an over the phone quote for your move"

Thanks.

A very low voice picks up a minute later, grumbling:

"Hi Morgan, my name is Damon. I will be taking care of you today. How are you doing?"
"Hi! I'm good. Thank you, how are you?"
"Bad."

Great. I don't say anything...

"I'm here working on Christmas Eve which I am not happy about but of course we have to be open and someone needs to be available to help you with your move... so. How can I assist you?"

I. Love. Damon. If I were able to say whatever I wanted to people when they called, I'm sure I would be a much happier person. Someone calls me at work and says: "I can't work out at 3pm with John today. Can he do 5:30?" Instead of saying: "Hi Chris, let me see what I can do about getting John to come in later for you today. What is the best way to reach you?"... I would like to say: "Fuck off." But... I'd be fired...

Anyways...he quoted me $1190 for a 2 bedroom move. I'm so sorry for wasting your time Damon... Merry Christmas!